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Young Choon Google

11 months ago

ACE previously installed my Daikin FIT system about 2 years ago and I had a great experience with them so I decided to upgrade my gas water heater to a heat pump system before the federal tax system expires at the end of the year. There was a small hiccup with communication but Mark and Bulga ironed out all the details. They were able to work around my schedule and the entire installation took about 1.5 days. The installers were very courteous and clean up after themselves. Now I have unlimited hot water powered by my solar panels. The new heat pump water heater is much bigger than my older unit but it's well worth it. It also cools my garage from the heat pump function. The crew was also able to hook up my overflow from my water softener to the new drain line. They were also able to reuse my hot water recirculation pump. I highly recommend ACE and I support small businesses and it shows in their work the pride they take.

Michael Jardinon Google

2 years ago

Originally I found Air Comfort Experts by searching on Daikin's website for their certified "Comfort Pro" installers. This is important as I found most HVAC people in SoCal do not have a lot of experience with heat pumps. We have solar panels and I feel that heat pumps are the future in California. I received quotes from five different companies, and I liked Air Comfort Experts the best as they seemed very knowledgable and were not pushy at all. They simply explained what they thought would be best and why. I also could tell the owner was detail oriented and was very easy to work with. Air Comfort Pro installed my 5-ton heat pump and air handler over three days, exactly when they said they would, and their workers were meticulous and extremely hard working. I felt I was very particular, and they worked with me to have everything just to my liking. I was very impressed with their work ethic and quality. The system has been performing great and we have been very happy with everything. They helped me apply for all available rebates at the time, but what really impressed me was they found a rebate later I did not know about and were able to retroactively apply without my knowledge and had a check sent to me for $1500 months after the install happened! I wish all companies took care and watched out for their customers like this. In the future I will be using them again, this time when I replace my gas powered hot water heater with a heat pump model.

Joe Lemonon Google

5 months ago

Air Comfort Experts ultimately delivered on a difficult, intermittent manufacturer-related HVAC issue, and I appreciate their commitment to resolving it. ACE installed our rooftop Trane unit back in April, but unfortunately shortly afterward an intermittent problem with the unit began. Because it was inconsistent, it took time to diagnose and couldn’t really be reproduced during visits. Over roughly nine months, their team worked through multiple troubleshooting steps and escalated each step of the way appropriately, ultimately needing to coordinate directly with Trane where they determined the problem to be a manufacturer-related issue with the unit. A few weeks ago, the unit's blower motor was replaced under warranty, and since then the system has been operating exactly as it should, with immediate fan starts on every call. While follow-up sometimes required persistence, they stood behind their work, completed a challenging rooftop install and repair, and saw the job through to a successful resolution.

Denise Robbon Google

8 months ago

I bought it brand new HVAC system from Air Comfort Experts. Bulga was very helpful. I got a heat pump for the first time and it’s really saved money and it’s better for the environment, especially because I have solar panels. I can’t recommend them highly enough. They’ve been very helpful. Also when I needed service on the system. I got the Trane System, which is supposed to be top-of-the-line and so far so good.

Haik Kafadarianon Google

3 years ago

We were looking to replace an old resistance heating system from the 1960’s in my Condo with a ducted split system. We contacted several HVAC companies and decided to go with Air Comport Experts based on professionalism, cost and the system they suggested. Bulga was great, even had the initial consult over Zoom since we were in a hurry, I later found out he was joining from an airport while traveling. He came out for an in person quote once he was back in town. He was very accommodating to our needs and seemed very knowledgeable. I thought it would take a few weeks to get started with the install because plans needed to generated and cleared by our Home Owners, he got everything done quickly and reached out to the HOA president and was ready to start next week. His team of installers were great, they did exactly what we had discussed with Bulga. Other companies wanted to open large areas of drywall to run the refrigerant lines between the indoor and outdoor units, Bulga’s team was able to fish the lines thru the soffit and completed the install with minimal drywall removal. They also did a nice job patching the ceiling areas and matching it to the existing textured finish. We ended up with a very nice quiet Mitsubishi split system. Thanks Air Comport Experts!