Eastern Architectural Systems Claim this business

Benon Google

3 months ago

Horrible experience from start to finish. Quality control was clearly lacking, and I’m still dealing with unresolved issues. The warranty process has been frustrating and slow, with over a month just to get a response—and even then, it was vague and didn’t address the problem. Communication has been poor throughout, leaving me constantly chasing answers. At this point, I still have an outstanding QC issue with no clear resolution. Would not recommend.

Aaron Winbunon Google

3 months ago

Our company has been ordering windows from Eastern for many years, long before I even joined. I can’t say enough good things about both their products and their team. Working with Eastern has always been a smooth and personable experience. Their ordering portal is easy to use, and the confirmation calls to catch potential mistakes have saved me a lot of time and money. Lead times are consistently reasonable, and whenever we’ve had an issue, their service team has gone above and beyond to make it right. A special shoutout to Robyn on the service team—we’ve worked with her for years, and she’s been incredible. I’ve never had a situation she couldn’t solve or a question she couldn’t answer right away. That kind of reliability is rare. They’ve even gone as far as delivering items to our job site the same day when we forgot to include something in an order. That level of support is hard to find anywhere else. I also want to recognize our delivery driver, Marcelo. He brings an amazing attitude every time. Marcelo genuinely connects with our office staff, remembers past conversations, and always shows up with positive energy. On top of that, he’s fast, organized, and efficient. Everything is unloaded and accounted for in no time. This review is long overdue. Eastern is a fantastic company with an outstanding team. We truly appreciate everything you do.

Richelle Burgesson Google

2 years ago

We got our sliding glass door and windows replaced after Hurricane Ian. After purchased, install team was prompt. Windows and doors look amazing. They really helped our home improvement look. We have had no issues. Love how the tint on the glass keeps the sun rays out. The best part is, when another hurricane comes, we feel a much higher sense of security.

Paul Marfizon Google

7 months ago

Had a different window company instal the patio doors, but they couldn’t get lock to work and middle patio door was too big. Eastern architectural stands behind their product. They came out and installed the new door and got the lock to work perfectly. I would definitely recommend them for their products and their customer service.

Gabriel Clevelandon Google

3 years ago

Please stay away from Eastern, my windows were installed in May 2022 and today is there 4th attempt to replace a window that was defective, first window defective, 2nd window was defective, the 3rd time they broke my glass and could not replace it for over a month, now today, the replacement window is a lower standard then what I paid for, very bad business. I'm so tired of dealing with this company. I was told today the label is wrong and the new window is the exact same. Hmmm. Okay, it just looks different right....right.