Marco Plumbing Claim this business

Deborah Blileyon Google

6 months ago

I am the owner of a unit at Aquarius Condominium and the customer who contracted directly with Marco Plumbing for a water heater installation. For clarity and transparency, the following is a factual account of our experience and the events that occurred. From the very beginning, this experience was unprofessional and stressful. The initial installation took several hours longer than expected because the technician did not have the replacement tank on hand and was not properly prepared with charged equipment needed to complete the job efficiently. Shortly after the installation, we began experiencing ongoing issues related to pressure and relief valve discharge. Over the following weeks, Marco Plumbing repeatedly scheduled service appointments and then failed to show up, often without calling or providing any notice. This occurred multiple times and left the issue unresolved for an extended period. Early in this process, I personally contacted Marco Plumbing to try to get clarity and resolution. During that call, I was spoken to in a raised, dismissive, and disrespectful manner. I was talked down to and yelled at, which was extremely upsetting. After that interaction, I no longer felt comfortable continuing direct communication with the company. For that reason, my son stepped in to handle communications on my behalf as the on-site contact for my unit. Despite this, the problems continued. Additional piping and a valve assembly that were installed on the cold water side only to later be cut out and capped rather than properly reconfigured to meet code requirements. The system continued to malfunction causing water to sit at the base of our new tank, and no permanent solution was provided. Communication remained inconsistent, and responsibility for resolving the problem was continually deferred. We were also told that installing an expansion tank would require removing built-in shelving in the unit. This was presented as a necessary step. However, when we ultimately hired another licensed plumbing company to independently evaluate the installation, they were able to install a properly sized expansion tank without removing the shelving at all. This further highlighted that the earlier approach was unnecessary and avoidable. The second plumber identified multiple concerns with the prior work, including corroded copper piping, a leaking press fitting and abandoned capped piping left in place violating code regulations. These sections were removed entirely, the installation was rebuilt correctly, and the issue was resolved only after Marco Plumbing’s work was removed and replaced. I am also very disappointed by Marco Plumbing’s public response to my son’s review, in which they claim he was not a customer and attempt to portray him as verbally abusive. This is inaccurate and misleading. I was the customer and contracting party. My son took over communications only after I was yelled at and spoken to disrespectfully by company representatives. Any frustration expressed afterward occurred in response to how we were spoken to first, not the other way around. As a property owner, I expect licensed contractors to communicate professionally, arrive as scheduled, and stand behind their workmanship. Unfortunately, that was not our experience. Based on the delayed and unprepared initial installation, multiple missed appointments, the hostile manner in which we were spoken to, the unnecessary proposed removal of shelving, the condition of the work performed, and the fact that another plumber had to undo and replace this installation to resolve the issue, I cannot recommend Marco Plumbing.

Denver Blileyon Google

6 months ago

Unfortunately, my experience with this company was extremely unprofessional from start to finish. A hot water heater was installed at our condo in November. The installation took over four hours because the technician did not have the new tank on hand and was not properly prepared for the install. Shortly afterward, we discovered leaks related to the relief valve installation. Since then, the company repeatedly scheduled service appointments and failed to show up—often without calling or providing any explanation. This occurred multiple times over several weeks. When the issue escalated and we called to address it, after multiple calls back and forth we were eventually contacted by the owner’s son, Jordan, who demanded payment upfront before any corrective work was performed. The conversation quickly became hostile and included aggressive language profanity’s and personal insults. This is completely unacceptable behavior for any business, especially when correcting issues stemming from their own installation. When Jordan did arrive in person, we were again told we would need to pay additional money to fix problems that should have been addressed correctly during the original installation or during prior follow-up attempts. The situation escalated further and became confrontational. The HOA has since barred this company from performing any further work in the complex due to similar ongoing issues, as multiple units were experiencing the same problems. There is a clear lack of communication, accountability, and BASIC customer service. I would strongly recommend looking elsewhere for plumbing services.

Wilma Mineron Google

11 months ago

I contacted Marco Plumbing for toilet installation and leak detection. They arrived on schedule, worked efficiently, and left a clean workspace. Before departing, the plumber answered all of my questions and ensured that everything was in working order. Excellent experience from start to finish.

Marvin Krameron Google

a year ago

I called Jordan to have a water treatment system installed because I was worried about the quality of my water. My water now tastes and smells fantastic, and the installation went smoothly. I'm delighted I spent the money, and I value the first-rate service.

Josiah Patton Josiah Pattonon Google

5 months ago

Our water treatment system from Marco Plumbing has made a significant difference in taste and quality noticeably.